Customers want their membership to continue across your website, app and stores. MagicWallet digital wallet infrastructure connects customer identity to sales records and balance movements. Refund choices, gift balances and campaign rewards are tracked with the purchase that generated them. The wallet becomes more than a balance screen: it is a product layer connected to your brand's membership and payment experience. Support and sales teams answer customers from the same activity history.
A shared customer identity from membership to sale
Connect web, mobile and store records to the same customer account. Wallet activity, purchases and related refunds are tracked with shared references. Your brand colors, balance displays and transaction descriptions fit the existing experience. Instead of recreating an account for each new sales channel, continue through the same membership relationship.
- Membership: match customer accounts to wallet identities and sales channels.
- Activity: retain loading, spending and adjustments as separate transaction records.
- Support: see which purchase generated a balance and where it was used.
Separate refund, gift and campaign value
Connect customer refund options to the sale record; when wallet credit is selected, link the movement to the original purchase. Manage gifts and campaign rewards under their own usage conditions. Monetary balances and loyalty points are tracked separately. Customers see where each value can be used, while marketing can read how a campaign relates to purchases and redemption.
Connect split payments to the order
Customers can cover part of a purchase with an eligible wallet balance and the rest by card. Every payment component links to the same order, so finance and support see totals and movements together. Cancellations or partial refunds retain the original sale's component relationships. This brings wallet use into the store's existing payment and order processes while keeping balances distinct from card transactions.
Who is it for?
Membership-based e-commerce brands, retail networks, service apps and platforms developing repeat-purchase experiences. The general product integration focuses on customer, sales and balance records. It works with the Closed-Loop Wallet solution for brand- or network-specific usage scopes, earning and spending rules. Membership integration and a specific closed-loop business model are therefore not presented as interchangeable.
Connect the wallet to sales in three steps
Establish the customer relationship first, then bring balance types and payment components into the same sales history.
- 1. Match membership identities to web, mobile and store sales references.
- 2. Define balance, points, refund and split-payment rules; adapt the customer screen to your brand.
- 3. Test loading, spending and refund scenarios; bring support and finance together in a shared activity history.
MagicWallet provides the technical integration between customer identity, balance movements and sales channels. Fund custody and financial service roles belong to the relevant provider and contractual model. Wallet usage scope, balance types and customer terms are subject to legal review before publication.