An online acquiring outage creates an unexpected technical obstacle for a customer ready to pay. Learning about it through customer messages, investigating the affected connection and manually changing routes complicates operations. MagicPay Uninterrupted Payments monitors responses and error trends across your connected acquiring services and automatically takes troubled connections out of service. New payment requests go to the eligible backup connection you have configured. Recovered connections return to service, while your teams track outage and failover history within the same payment operation.
Make connection health part of the payment flow
Monitoring response times and error rates together means a degrading connection is not treated as an isolated customer's problem. MagicPay incorporates connection health into routing decisions to keep new requests away from a troubled connection. Engineering can investigate the affected provider while operations reviews which transactions used the alternative route, all from the same history.
- Continuous monitoring of acquiring responses and error trends
- Automatic removal of troubled connections from service
- Routing new requests to the configured eligible backup
Automate removal and recovery
Taking a connection out of service, changing routes and restoring it after recovery no longer have to be separate manual tasks. The system temporarily disables the affected connection and brings it back when its health recovers. Your teams track the process and its outcomes rather than carrying out each intervention. The backup provider's card, installment and currency eligibility remains part of the routing rules.
Prepare a resilient setup for busy periods
Do not tie your payment operation to a single bank connection during campaigns, launches and period-end peaks. Build a backup routing plan for online stores, marketplaces and businesses with dealer networks using multiple acquiring services. Finance and engineering know in advance which connections can serve as alternatives for which transactions, and outage decisions follow configured rules.
See outages and alternative routes together
Use Dashboard to track affected connections and payments routed to alternative acquiring services. The outage record, routing decision and payment outcome are linked in the same investigation. Assess not just whether a connection was disabled, but how the flow of new payments continued. Use the event history in technical discussions with providers and investigate recurring connection issues through transaction data.
Different from individual retries, designed to work together
Uninterrupted Payments manages the routes of new requests that would otherwise go to an unhealthy acquiring connection. Payment Retry handles a technical error and subsequent attempts for a transaction already started. An earlier transaction with an uncertain outcome is not treated as a new payment: its status is checked first. Together, the products keep connection health decisions separate from transaction-level decisions.
Outage management in three steps
Make backup connectivity part of your everyday payment setup rather than something considered only during an outage.
- 1. Configure at least two acquiring connections and backup provider priorities appropriate to your transaction types.
- 2. Test connection monitoring, automatic removal and recovery against your payment scenarios.
- 3. Review outage history, alternative routes and payment outcomes in the dashboard to refine your backup plan.